01 / Respond
A human-sounding hello, instantly.
EnquiryDock acknowledges incoming enquiries on the channels configured for your business and keeps the conversation moving.
The always-on enquiry assistant
Every enquiry
handled.
Every time.
EnquiryDock responds to new enquiries, collects the details your team actually needs and keeps the next step moving across the channels your business uses.
Built for busy trades, home services and appointment-led businesses.
Illustrative preview
MBMaya · new enquiry
just nowHi, do you cover fitted wardrobes in Easton? Looking for a quote.
location capturedquote request
EnquiryDock replied
“We do. To point you in the right direction, what are the approximate wall dimensions and when are you hoping to start?”
useful context collected
08:42 · owner still on the tools
PLUMBERSHEATINGELECTRICIANSROOFERSPROPERTY TEAMSJOINERYKITCHENSCLEANINGLANDSCAPINGGARAGESHAIRDRESSERSBEAUTY SALONS
The expensive gap
Good businesses don’t lose leads.
Busy ones do.
A missed call. A vague “I’ll get back to you.” A quote request buried under a day of actual work. EnquiryDock helps you respond sooner and keep promising enquiries from going quietly cold.
A familiar Tuesday
09:14 · missed call
“I’ll ring them back after this job.”
14:38 · half a thought
“Can you send over some more info?”
18:07 · the day got away
The customer has already asked someone else.
A calm first response can change the whole shape of a job.
01
prompt response, while intent is high
∞
a follow-up workflow with clear limits
How EnquiryDock works
Less chasing.
More moving.
One conversation engine connects the first response, useful job details and a sensible next step. SMS, WhatsApp, web enquiries, missed-call recovery and calendar workflows can be connected during onboarding.
02 / Understand
The useful details, not a giant form.
EnquiryDock collects the details your team needs, such as location, job type and urgency, before a human takes over.
03 / Follow through
A gentle nudge when life gets busy.
Follow-up and booking rules are configured around the business: timing, channel, opt-outs, availability and the point where a person takes over.
An illustrative conversation
Useful beats
clever.
A concise example of the experience we want to build. This is illustrative, not a recording of a working AI assistant or an existing customer.
AR
Ash & Rowe Joinery
Example conversation
illustrative
Hi, I’m looking for a fitted media wall in Clifton. Do you cover that area?
We do, and we’d love to take a look. A couple of quick details will help us point you in the right direction: is the wall roughly under 3m wide, and are you hoping to start this season?
About 2.8m, yes. Ideally before October. We’d also like hidden storage.
Perfect — that’s enough for Ash to come back with a useful first steer. Would you prefer a quick call tomorrow morning or to share a photo of the space here?
intent: quote · location: Clifton · timeline: before October
Fits the way you work
Built for the businesses
between the calls.
Configurable workflows adapt to different service businesses, with job-specific questions, service areas, contact preferences and handoff rules.
Different businesses, different channels
Trades may lean on SMS, WhatsApp and missed-call recovery; appointment-led businesses may get more value from the website widget and calendar integration.
The quiet advantage
It’s not about sounding like a robot faster.
It’s about making sure the person who just raised their hand gets a thoughtful next step — even when you’re under a sink, in a session, or already on the school run.
The practical benefit
more room
for the work only you can do.
24/7
availability across configured channels, with human handoff when needed.
clearer
handoffs, with the context captured before a human steps in.
The sensible questions
No mystery
meat.
A front desk should make things simpler. Here’s the short version.
Yes. EnquiryDock identifies itself as an assistant and can hand the conversation to a person when the workflow requires it.
A better first move
Let’s make “I’ll get back to you” a thing of the past.
Tell us a little about your business. We’ll map the channels, job types and handoff rules that make sense for your team.
Usually takes less than 2 minutes