Privacy Policy

For our own website, sales enquiries, account administration and supplier relationships, JP POWER TRADING AS ENQUIRYDOCK is the data controller. Our contact address is Ireland. Privacy questions can be sent to privacy@enquirydock.com.

When EnquiryDock handles an enquiry on behalf of a plumber, salon, property company or another customer business, that business will normally decide why and how the enquiry data is used and will therefore be the controller. EnquiryDock acts as its processor and handles the data under that customer’s instructions and our data-processing terms.

Depending on how you use the service, this can include your name, business name, email address, telephone number, message content, enquiry/job details, location or service-area information, preferred contact time, appointment preferences, message and call metadata, calendar information, IP/device information, security logs and records of consent or opt-out choices.

EnquiryDock is not intended to collect unnecessary special-category or highly sensitive information. Customers should configure workflows to collect only the information genuinely needed for the service being requested.

Responding to enquiries and preparing a contract: to answer questions, arrange demonstrations and take steps requested before entering a business contract.

Providing the EnquiryDock service: to route messages, collect relevant enquiry details, produce handoff summaries, send service replies, recover eligible missed calls and support calendar workflows. For end-customer conversations we normally do this as processor for the customer business.

Legitimate business interests: to operate, secure, troubleshoot and improve the service, prevent abuse, keep appropriate records and respond to business enquiries, where those interests are not overridden by individual rights.

Legal obligations: where we need records for tax, accounting, regulatory or legal purposes.

Marketing: promotional electronic messages are handled separately from service messages and only where permitted by applicable GDPR/ePrivacy rules. Every applicable marketing workflow must support objections and opt-outs.

Where an AI feature is enabled, enquiry text may be sent to the configured AI provider so that EnquiryDock can understand the request or make a reply sound more natural. Deterministic business rules are used for required contact fields, safety handoff, booking confirmation and other controls. EnquiryDock is not intended to make decisions that produce legal or similarly significant effects about individuals solely by automated means.

We use service providers only where needed to operate a configured feature. Depending on the customer setup, these may include hosting providers such as Vercel; messaging/telephony providers such as Twilio; transactional email providers such as Resend; database/cache providers such as Upstash; AI API providers such as OpenAI; and calendar providers such as Google. A customer’s configuration may use only some of these services.

We may also disclose data where required by law, to protect legal rights or security, or in connection with a genuine corporate transaction subject to appropriate safeguards.

Some providers may process data outside Ireland or the European Economic Area. Where GDPR requires it, we rely on an applicable adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism and appropriate supplementary safeguards.

We keep personal data only for as long as necessary for the purpose for which it was collected. Website sales enquiries are normally kept for up to 12 months after the last meaningful contact unless a longer period is required for a contract, dispute or legal obligation. End-customer conversation data is retained according to the relevant business customer’s instructions; our default production target is 90 days unless the customer selects another appropriate period. Contract, invoice and accounting records may be retained for longer where law requires it.

EnquiryDock is designed to operate without advertising trackers. Strictly necessary technologies may be used for security, session state or a feature you request. If we later introduce non-essential analytics or marketing cookies that require consent, we will present the appropriate choice before using them.

Subject to GDPR and applicable exceptions, you may have rights to access your personal data, correct inaccurate data, request erasure or restriction, object to processing, receive portable data, and withdraw consent where consent is the legal basis. You also have the right to object at any time to processing for direct marketing.

If your data was collected through an EnquiryDock customer such as a tradesperson or salon, contacting that business first may be the quickest route because it is normally the controller. You can also contact us at privacy@enquirydock.com.

You may lodge a complaint with the Irish Data Protection Commission at dataprotection.ie or with another competent supervisory authority.

We use technical and organisational measures appropriate to the service, including access controls, encrypted transport, separation of secrets from source code, provider security controls and minimisation of the personal data collected. No internet service can promise absolute security.

We may update this policy as the service, providers or legal requirements change. The current version and update date will be published on this page.